Reference

peri11 Legal Policy for Indonesia Accounts

Our legal terms set out what you can expect from peri11 and what we expect from you — covering account access, data handling, payment conditions and your rights…

Account Access TermsData & Privacy RightsPayment ConditionsDispute Resolution PathPolicy Contact Details
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LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to request a data summary, or want to dispute a transaction decision, we have three direct contact paths available. Our support team handles legal and account queries separately from general help, so your request reaches the right person. Whether you are in Denpasar or anywhere else in Indonesia, responses are processed within one business day for policy matters.

Team online

Live Chat

Available around the clock inside your account dashboard. Use the chat tag 'Legal Query' so your message is routed directly to our policy team rather than general support.

Email Support

Send policy, data access or dispute requests to our dedicated legal address. We confirm receipt within two hours and resolve most queries within one business day.

Account Help Center

The Help Center under your account settings lists step-by-step paths for policy objections, payment disputes involving DANA or QRIS, and data deletion requests.

ACCOUNTABILITY DETAILS

How We Handle Data, Cookies and Account Security

We apply consistent data-handling standards across every account. Cookies record session state and payment preferences — not personal browsing habits outside our platform.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet choice — DANA, OVO, GoPay or QRIS. No third-party advertising cookies are placed without your consent.

Data Retention

Account identity records are kept for the period required by applicable financial rules. Once that period lapses, we delete or anonymise your data unless an open dispute requires us to hold it longer.

Account Security

Phone verification is required before your account can process a withdrawal or change a registered payment method. This step applies whether you use OVO, GoPay or a bank transfer through BRI or Mandiri.

Payment Records

Every QRIS scan, DANA transfer and virtual account transaction is logged with a timestamp and status. You can request a printed or digital copy of your payment history from the Help Center.

Your Right to Access

You may request a full summary of the personal data we hold on your account at any time. Submit the request via email or live chat and we will respond within one business day.

Dispute and Objection Path

If you believe a transaction record is incorrect or that your data has been handled improperly, raise the matter through live chat with the tag 'Legal Dispute' for priority routing to our policy team.

Legal Questions We Hear Most Often

These are the questions we receive most often about peri11 legal terms, data rights and account conditions. Each answer reflects our actual policy — not a generic statement.

Yes. Whether you can fully access all features depends on local law in your region. We recommend checking current regulations before opening your account or making a deposit via DANA or QRIS.

We store your registered phone number, identity verification details and payment method records — including OVO, GoPay and bank transfer logs through BCA or BNI. We do not sell your data to third parties.

Transaction records, including QRIS scans and virtual account logs, are retained for the period required by applicable financial compliance rules. After that window, records are deleted or anonymised.

Yes. Submit a deletion request through email or live chat with the tag 'Data Deletion'. We will confirm receipt within two hours and complete the process within five business days, subject to any open dispute holds.

Our cookies handle session state and wallet preferences only. You may clear them in your browser settings at any time. Doing so will log you out and reset your saved payment preference, such as your DANA or OVO selection.

Open live chat and tag your message 'Legal Dispute'. Our policy team reviews the transaction log — including the bank transfer or GoPay record — and responds with a written decision within one business day.

Use the email support path or the Account Help Center under your settings. Mark the request as a data correction. We verify the record against our system and update or remove incorrect entries within two business days.

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